Player Services Specialist

¿Disfrutas celebrando las ganancias de los ganadores? ¿Tienes experiencia brindando un servicio centrado en la clientela? We are looking for one (1) Player Services Specialist to join the Player Services Team. You will be in office at the Wilsonville headquarters working 8:15 AM to 4:45 PM Monday through Friday. Fluency in Spanish is required. 

Did you know that the Oregon Lottery is a leader in the gaming industry, and an important contributor of revenue for Oregon's schools, economic development, state parks, watershed restoration, veteran's programs, and outdoor schools? Our impact begins with our workforce; come join our team to be part of the impact.

Sobre el Puesto 

Reporta al supervisor de Servicios al Jugador, Brindaras un servicio al cliente de nivel complejo a los jugadores de la lotería. Ayudaras a los clientes que se presenten en persona y a los que envían sus boletos de lotería ganadores por correo y la resolución de problemas con los boletos y los pagos. Trabajaras con seguridad en problemas técnicos de pago y boletos. Notificara a los ganadores sobre retrasos en el procesamiento de premios. Trabajaras con el Departamento de Servicios Humanos y el Departamento de Ayuda de Manutención de Menores para resolver problemas de pago.  

You Will:

• Apply Lottery Management Core Values and Expectations in performing daily activities. Ensure conduct embodies the principles of fairness, integrity, security, and honesty. Support and integrate into your work the Lottery's commitment to: responsible gambling; diversity, equity, and inclusion; a culture of safety
• Rules, laws and processes.
• Provide customer service ensuring that prompt and efficient service is provided,.
• Perform work as a Lottery Retailer and store providing Lottery Game Sales and redemption and premium item sales.
• Provide player support, explain Lottery and game rules and Prize payment options.
• Complete Department of Justice and Department of Human Services court orders received for agency debt setoffs.
• Maintain confidential information.
• Prepare IRS and tax related forms.
• Maintain department archiving and records retention requirements.
• Provide research for Problem Ticket resolution.
• Help train new team members.
• Assist Winner Awareness Coordinator with winner experience.

You Have:

Minimum Qualifications

• Associate's Degree and three (3) years of experience in high-volume customer service handling escalated or complex customer problems; OR
• Five (5) years of experience in in high-volume customer service handling escalated or complex customer problems. 

As an employee, you will enjoy:

Work/life balance

• Vacation Leave: 10 hours per month, with increased accruals every 5 years

• Sick Leave: 8 hours per month

• Personal Business Leave: 24 hours per year

• 11 Holidays per year

Benefits

• Comprehensive medical, dental, vision, and prescription benefits with low monthly premiums

• Life insurance, short-term and long-term disability, accidental death, long-term care, and pre-tax flexible spending accounts

• Public Employees Retirement System (PERS) - retirement program includes defined benefit (pension) and defined contribution (retirement savings)

• Oregon Savings Growth Plan 457(b) deferred compensation plan that provides additional savings for retirement: post tax, pre-tax options available