• Field Service Technician

    Location US-OR-Portland - East Multnomah County
    Job ID
    Position Type
    Regular Service Full-Time
    Application Deadline
    January 18, 2019 at 5:00 PM
    Posted Range
    $43,260 - $69,384
    FLSA Exemption
    Salary Grade
    Tuesday through Saturday 1:00 PM to 10:00 PM
  • Summary

    The Oregon Lottery is a leader in the gaming industry and an important contributor of revenue for the state's schools, economic development, parks, watershed restoration, veteran's programs, and outdoor schools. The Oregon Lottery is looking for an experienced Field Service Technician to maintain and repair video lottery equipment at Lottery retail establishments on the east side of the Portland Metropolitan area.  Preference will be given to applicants who live in the Portland Metropolitan area.



    Important information: 

    Applicants should ensure that their e-mail settings will receive e-mail from the iCIMS system, otherwise you could miss critical communications related to the recruitment.  Emails may be delivered to your Junk or Spam email boxes.  We will communicate via e-mail to schedule interviews and to notify you of the status of your application.  Failure to respond to our scheduling e-mails will result in no further consideration.


    If you are claiming Veteran's preference, you MUST attach the appropriate documentation at the time of application.  If the correct documents are not uploaded to the system, Veteran's preference will not be applied.


    Veterans:  Submit appropriate member copy of DD214/215.

    Disabled Veterans:  Submit appropriate member copy of DD214/215 and a letter from the U.S. Department of Veterans Affairs (VA) indicating a service connected disability rating.


    The Field Service Technician, in direct contact with Lottery retailers, is responsible for maintaining successful relationships between retailers and the Lottery while ensuring that assignments are handled properly. The work includes but is not limited to making service calls, providing customer service, and performing preventative and scheduled maintenance on Lottery equipment in retailer establishments. Failure to perform job responsibilities, in an effective manner, could result in a loss in productivity. This effect could cause a loss in Lottery product sales and financial losses to Lottery revenue.


    Under general supervision of the area Field Service Supervisor, this position requires the ability to work with minimal supervision and with others, within specific and general guidelines, while making decisions based on Lottery polices and procedures. The work is guided by and decisions are made based on Lottery Policies and Procedures, Retail Operations Field Manual, and other guidelines and procedures.




    1. *Reinforce key relationships between retailers and the Lottery that are professional, participatory, and responsive, when responding to retailer issues, concerns, or problems to ensure Lottery retailers and players are treated with respect and given quality customer service.


    Typical Activities:
    Respond to service requests in a timely manner, and follow through on unresolved problems appropriately. Listen to and give timely answers to retailer and player questions or concerns as needed or refer to appropriate Lottery staff. Communicate pertinent information to assigned retailers and their employees, on a timely basis, regarding contracts, changes in policies and procedures, training needs, new equipment and games, or other issues. Respond in a timely manner to requests for information, equipment, training, and products or relays requests to appropriate Lottery staff. Assist with resolving retailer and player disputes as needed.


    2. *Assist the Lottery in meeting sales goals by making timely and complete service calls. Respond to and perform field repairs on malfunctioning Lottery equipment used in retailer establishments.

    Typical Activities:
    Participate and encourage teamwork through open communication with other staff. Check equipment, and identify problems with defective gaming terminals and take corrective action, consisting of equipment disassembly, repair, reassembly, adjustments, replacement, or modifications. Determine whether parts and equipment are repairable, need upgrading, or need extensive servicing, or replacement. Perform preventative maintenance on Lottery equipment that may include cleaning, calibration, adjusting, replacing, and/or repairing parts. Perform equipment software and hardware upgrades as assigned.


    3. *Ensure appropriate use of Lottery funds by planning and maintaining a retailer service schedule which provides efficiency of driving and servicing time; and maintain a consistent retailer preventative maintenance service cycle.


    Typical Activities:
    Maintain a route involving preventive maintenance and service while ensuring retailer compliance with Lottery rules and conditions of contract. This requires maintaining professional behavior on a daily basis while in contact with a large number of widely varying personalities at each business establishment where the consumption of alcohol, exposure to second hand smoke, belligerent language, threat of violence, and other hazards are often factors. Ensure that vehicle service and repairs are done on a timely basis to maintain the efficiency of driving, and customer service to retailers, and complete reports.


    4. *Keep an adequate inventory of supplies and available parts in vehicles to use in retailer service calls, and preventative maintenance needs in support of ensuring service calls are efficient and responded to in a timely manner.


    Typical Activities:
    Maintain an adequate inventory of supplies such as repair parts; and paper, ribbon cartridges, etc. in vehicle. Ensure safe placement high security items (i.e. keys, clear chips, test cash) to avoid loss or theft. Complete and submit in a timely manner required paperwork and accounting records for inventory of supplies and parts.


    5. *Provide additional services to retailers to assist the Lottery with completing necessary projects, activities, and objectives.


    Typical Activities:
    Conduct pre-site visits and verifications (i.e. proper polarity, voltage, circuit breaker amperage, telephone lines including signal strength), and complete various forms with retailer and ensure information is accurate.


    6. *Attend training seminars and meetings to increase knowledge of Lottery products and equipment and to improve customer service skills to ensure that retailers are given quality and efficient customer service.


    Typical Activities:
    Stay current with technical procedures, and issues and regulations affecting retailers by reviewing manuals and current materials.



    7. Assist other Lottery staff with special promotions as assigned.


    8. Participate in special projects as assigned.


    The Field Service Technician interacts with all levels of Lottery staff, vendors, retailers, players, general public, and law enforcement officials. This is done in person, by telephone, or through electronic or written communications.


    Working environments include the retailer establishments, vehicles, storage units, Lottery office, the Field Service Technician's home, and/or other facilities. At least 90% of the time worked is in the field at the assigned retailer establishments. These working environments involve exposure to temperature extremes, heights, loud music, belligerent language, threat of violence, and other hazards.
    Frequent lifting up to 70 pounds of supplies and equipment, or moving up to 300 pounds of equipment, with assistance and consistent with established safety standards is required. Working irregular hours (i.e., nights, evenings, weekends, and holidays) is required. Driving in inclement weather and unpredictable road conditions, which may involve long distance and driving at night may be required.


    An Associate's degree from an accredited college or private vocational school in electronics or other related field and one year of installing, repairing and/or servicing of electronic equipment at customer sites; and interaction with customers; OR


    Three years of electronics experience involving the repair and servicing of electronic equipment and instruments, to include digital electronics. At least one year of the experience must include installing, repairing and/or servicing of electronic equipment at customer sites, and interaction with customers.


    Preference will be given to applicants who live in the Portland metropolitan area.


    • Possession of valid driver license.
    • Demonstrated skill in interpreting and explaining laws, rules, policies and procedures, and applying interpretations to specific situations; and performing technical or administrative support functions requiring independent judgment, decision making, and problem resolution.
    • Demonstrated skill in effective listening; communicating, both orally and in writing about decisions, services, or programs; resolving problems through negotiation; and maintaining effective relationships with agency personnel, retailers, vendors, players, and the general public..
    • Demonstrated skill in dealing with irate and hostile individuals in a professional and courteous manner.
    • Demonstrated skill in coordinating diverse activities to ensure completion of projects, tasks, and assignments while working with conflicting priorities, and meeting deadlines.
    • Demonstrated ability performing independently all work associated with the testing and repair of electronic and electro-mechanical equipment; diagnosing and solving electromechanical equipment problems to the subassembly level; and following technical oral and written instructions.
    • Demonstrated ability working close to tolerances; reading precision instruments; and working safely around electricity, chemicals, and power tools.
    • Demonstrated knowledge and application of the basic principles of electronics; the standard types of electronic and electrical test equipment; and the application of electronic circuitry, theory and digital circuits in the repair, maintenance and testing of instruments and equipment.
    • Demonstrated knowledge of electronic components and micro controller and microprocessor circuitries.
    • Demonstrated skill in using standard electronic and electrical equipment; using bench or hand tools; repairing, maintaining, and testing of equipment incorporating electronic circuitry; analyzing complex wiring diagrams and understanding electrical equipment; and using soldering and de-soldering equipment.
    • Demonstrated ability to use personal computer for communicating, word processing, and research.


    APPLY NOW!! Visit http://www.oregonlottery.org/jobs/


    The results of this recruitment may be used to fill future vacancies.


    The Oregon Lottery® reserves the right to change, withdraw, close, or re-post job announcements as business needs dictate.


    ORS 461.150 (5) states, "No person shall be employed by the state lottery who has been convicted of a felony or any gambling related offense." A background investigation is required prior to job offer which includes fingerprinting, criminal history, credit history (based on the position), tax records, driving record, affiliation with the gaming industry, and checking employment references and character references.


    Lottery Ethics Policy prohibits employees from holding any legal or economic interest in the gaming industry.  If you currently hold interest in the gaming industry this does not disqualify you from consideration in a position with the Lottery.  If you are the successful applicant, you would need to dispose of the holdings prior to employment.  (This does not apply to an investment in a mutual fund or a blind trust, or a time or demand deposit in a financial institution, shares in a credit union, the cash surrender value of life insurance, or American Indian tribal dividends.) 


    *Salary level will be based on qualifications and experience of the successful candidate. All employees and members of their immediate family, regardless of where they live, are prohibited-by-law from playing Oregon Lottery® games.


    Pursuant to the American with Disabilities Act, persons with disabilities who believe they need reasonable accommodation, or help in order to apply for this position, may call 503-540-1315 or email oregon.lotterycareers@state.or.us


    Per ORS 408.225, 408.230, and 408.235 relating to Veterans Preference for public employment, to receive Veterans Preference, include a copy of your DD214/DD215 and/or Veterans' disability preference letter (unless information is included in the DD214/DD215) with your application material.




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