• IT Operator

    Location US-OR-Salem
    Job ID
    Position Type
    Regular Service Full-Time
    Application Deadline
    October 24, 2018; 5:00pm
    Posted Range
    $40,116 - $64,404
    FLSA Exemption
    Salary Grade
    11:30pm - 8:00am; Wednesday - Monday
  • Summary

    Are you interested in Data Center and Network Operations?  Are you a detail oriented, communicative, team player?


    The Oregon Lottery is looking for an IT Operator to help keep our Video Lottery machines up and running by monitoring and troubleshooting our systems and networks. We currently have one (1) IT Operator position available.  


    The schedule is primarily Night shift working Wednesday-Monday; 11:30pm - 8:00am; however, the person in this position must be available to work Day, Swing, or Night shift.  This position is non-exempt under the Fair Labor Standards Act, is eligible for overtime pay, shift differential, and benefits, and reports to an IT Operations Supervisor.


    Important information:
    Applicants should ensure that their e-mail settings will receive e-mail from the iCIMS system, otherwise you could miss critical communications related to the recruitment.  Emails may be delivered to your Junk or Spam email boxes.  We will communicate via e-mail to schedule interviews and to notify you of the status of your application.  Failure to respond to our scheduling e-mails will result in no further consideration.
    If you are claiming Veteran's preference, you MUST attach the appropriate documentation at the time of application.  If the correct documents are not uploaded to the system, Veteran's preference will not be applied.
    Veterans:  Submit appropriate member copy of DD214/215.
    Disabled Veterans:  Submit appropriate member copy of DD214/215 and a letter from the U.S. Department of Veterans Affairs (VA) indicating a service connected disability rating.



    As a member of the Operations team, the IT (Information Technology) Operator performs systems and network processing, monitoring and event escalation in support of 24 x 7 DataCenter operations for the Lottery’s primary and backup data centers.


    Job duties include performing critical network monitoring and troubleshooting functions for the Lottery’s statewide gaming network in addition to operating and monitoring the Video Lottery and Internal Control systems and a large number of other systems and networks supporting the organization’s business support functions. 


    In addition to the primary job duties involving systems and network monitoring and job processing, the IT Operator also serves in a customer service role for the related gaming operations services in addition to providing limited support for Lottery employees contacting the IT Service Desk during non-business hours and weekends.  



    Work is guided by Lottery policies, IT Operations procedures and processing schedules as well as direction from the assigned IT Operations Supervisor (day, swing or night shift) and the Data Center Operations Manager.  Daily contact with Lottery staff, gaming network service providers and system vendors is required to resolve a variety of systems, network and operational issues.  




    1.  *Perform processing and monitoring of the critical networks, host systems and applications operated at the Lottery’s primary and backup data centers.


    Typical Activities:

    Perform scheduled systems processing and on-going monitoring tasks for the Lottery host systems and critical applications per established processing schedules and procedures.  Perform network monitoring and troubleshooting for the Lottery’s statewide gaming and business networks using standard network management tools.  Coordinate standard troubleshooting of gaming network incidents with network service providers and Lottery Field Service technicians.  Complete configuration of retailer network devices using automated device configuration tools.  Track related incidents, problems, service requests and standard changes tickets per established procedures and IT service management objectives.   Assist in tracking data required for managing service level agreements with critical network and system service providers.


    2.  *Escalate systems and network issues to IT technical staff, management and vendor resources.


    Typical Activities:

    Upon identification of an incident or problem involving Lottery networks, systems or applications (i.e. via automated systems alerts, contact from a service provider or from a Lottery employee) which cannot be resolved using standard processes, escalate issues to IT and / or vendor technical resources and management per established escalation procedures.  For major incidents involving the Lottery’s gaming network or systems, this includes technical escalation to IT and vendor resources in addition to escalation to IT management and performing notification procedures.  Initiate and update related tickets in the IT service management system.


    3.  *Provide customer service support to Lottery employees contacting the IT Service Desk during non-business hours and weekends.


    Typical Activities:

    Provide limited customer support to Lottery employees contacting the IT Service Desk during off-hours (i.e. nights and weekends).  Assist Lottery employees with performing basic computer operations.  Resolve minor technical issues (i.e. password resets) using standard tools and procedures.  Initiate and update related incident tickets in the IT service management system.  Escalate priority incidents per established escalation guidelines.


    4.  *Assist in maintaining IT Operations procedures, processing schedules and related technical documentation.


    Typical Activities:

    Review and follow all IT Operations procedures and documentation in performing associated job duties.   Identify and report to the IT Operations Supervisor and Data Center Operations Manager any discrepancies in documented procedures. Provide input on updating Operations procedures, schedules and technical documentation as assigned.  Update related change tickets in the IT service management system.   Communicate the status of related work assignments in a timely manner.


    5.  *Maintain knowledge of functional areas.


    Typical Activities:

    Maintain knowledge of functional areas to assist in meeting IT Operations job requirements.  Continually develop technical and customer service skills and knowledge related to DataCenter operations and IT service management processes.




    6.  Perform other duties as assigned.   



    The IT Operator interacts with Lottery staff and vendors to perform essential job duties.  This is done in person, by telephone or through electronic and written communications.



    Work is typically performed in a Data Center environment.  The Operator team typically works under time frames that can result in a stressful work situation.  Occasional travel required.  This position normally works a fixed, five (5) day per week schedule (day, swing or night shift) with consecutive days off; however the IT Operator must be flexible to assist in providing adequate shift coverage in a Data Center environment.  This requires the employee to occasionally adjust their work days or hours, as needed, to ensure 24 x 7 staffing coverage.  On these occasions, the days off may vary and may not be consecutive.  The IT Operator position is required to participate in a rotating on-call designation requiring the employee to be available for on-call during their rotation time.  According to Internal Operating Policy 2.512, Temporary Closure or Curtailment of Lottery Operations, this position is designated as Essential personnel.    



    Associate’s degree in computer or network operations; OR


    One year of experience in the operation and support of a variety of computer systems, network circuits and devices, enterprise software applications and peripheral devices in a Data Center environment; OR


    Equivalent combination of education and experience.



    • Specific IT Operations experience in the following technical areas:
    • Ø Network operations:   TCP/IP networking, Network device monitoring/management applications (HP NNMI, etc.)
    • Ø Host operating systems / platforms:   Windows, Linux, AIX, etc.
    • Ø Database platforms: DB2, Oracle, MS-SQL, etc.
    • Ø Systems backups / monitoring tools (Veritas NetBackup, IBM Director, etc.)
    • Ø Standard productivity tools:  Microsoft Office, etc.
    • Demonstrated skill in effective written and verbal communication.
    • Demonstrated customer service skills.
    • Demonstrated experience in providing input in developing and maintaining IT Operations procedures and documentation.
    • Knowledge and experience in the use of IT service management / ticketing systems.
    • Knowledge of information and physical security principles and practices.
    • Ability to identify and resolve issues that may adversely impact IT operations.
    • Demonstrated ability to learn and work within specific rules, regulations, policies and standards. 

    The results of this recruitment may be used to fill future vacancies.


    The Oregon Lottery® reserves the right to change, withdraw, close, or re-post job announcements as business needs dictate.


    ORS 461.150 (5) states, "No person shall be employed by the state lottery who has been convicted of a felony or any gambling related offense." A background investigation is required prior to job offer which includes fingerprinting, criminal history, credit history (based on the position), tax records, driving record, affiliation with the gaming industry, and checking employment references and character references.


    Lottery Ethics Policy prohibits employees from holding any legal or economic interest in the gaming industry.  If you currently hold interest in the gaming industry this does not disqualify you from consideration in a position with the Lottery.  If you are the successful applicant, you would need to dispose of the holdings prior to employment.  (This does not apply to an investment in a mutual fund or a blind trust, or a time or demand deposit in a financial institution, shares in a credit union, the cash surrender value of life insurance, or American Indian tribal dividends.) 


    *Salary level will be based on qualifications and experience of the successful candidate. All employees and members of their immediate family, regardless of where they live, are prohibited-by-law from playing Oregon Lottery® games.


    Pursuant to the American with Disabilities Act, persons with disabilities who believe they need reasonable accommodation, or help in order to apply for this position, may call 503-540-1315 or email oregon.lotterycareers@state.or.us


    Per ORS 408.225, 408.230, and 408.235 relating to Veterans Preference for public employment, to receive Veterans Preference, include a copy of your DD214/DD215 and/or Veterans' disability preference letter (unless information is included in the DD214/DD215) with your application material.




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